The National Ozone Unit of Trinidad and Tobago ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our mobile application designed for the Refrigeration and Air-Conditioning (RAC) sector ("the App"). By using the App, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of information from users:

• Personal Information: When technicians, homeowners, or businesses register on the App, we may collect personal information such as names, contact details (e.g., email address, phone number), professional qualifications, and certification details.
• Usage Data: We collect data on how users interact with the App, including usage patterns, access times, and the tools and features utilized.
• Device Information: We collect information about the device you use to access the App, such as device type, operating system, and unique device identifiers.
• Location Data: With your permission, we may collect and use location data to help homeowners and businesses find local technicians and service providers.

2. How We Use Your Information

We use the information collected to:

• Provide easy access to industry tools, resources, and up-to-date information within the RAC sector.
• Facilitate the application and renewal of certifications for technicians.
• Allow users to participate in rewards programmes.
• Deliver real-time updates, notifications, and alerts relevant to your certification status and industry developments.
• Connect homeowners and businesses with local technicians.
• Improve the overall functionality and user experience of the App.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following cases:

• With Service Providers: We may share your information with trusted third-party service providers to help us operate the App, such as hosting services, analytics providers, or communication tools.
• As Required by Law: We may disclose your personal information when required to do so by law or in response to valid legal processes.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, so we cannot guarantee the absolute security of your data.

5. Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your account and personal data.
• Opt out of certain communications, such as marketing or notification emails.

To exercise these rights, please contact us at [insert contact details].

6. Children’s Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App, and we will notify you of any significant updates. Please review this policy periodically for the latest information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

National Ozone Unit of Trinidad and Tobago

Email: marissa.gowrie@planning.gov.tt

Phone: (868) 225-3382